Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Free Delivery is within 25 miles from our warehouse, with a minimum order of $200.00.
Q: Do you deliver to other cities?
A: Yes, please call our office for a current quote.
Q: What is your standard rental time and does it include your set up time?
A: Our items are generally rented on a per day/event rate. Inflatable’s are rented on a per day, and or per weekend rate. Tents may go up 1-2 days before your event and also come down 1-2 days after your event. Your Rental Time does not count towards the set up time.
Q: When do you set up?
A: That depends on how many rentals we have that day. For tent rentals generally we arrive 1-2 days before your event. Inflatable Rentals are scheduled between the hours of 7am-12noon and 12noon-3pm. The times are based on when your event is scheduled to begin.
Q: We've rented some really dirty equipment from other companies in the past. Are they always that dirty?
A: No. The items should be clean when you get it. Once the equipment comes back to our warehouse, our cleaning team gets them ready for the next event.
Q: Do we have to keep Inflatables plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. YOU ARE NOT TO BE FURTHER THAN 50 FEET AWAY FROM AN OUTLET.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Check or All Major Credit Cards. Final payment is due seven (7) days before scheduled event set up. Due to credit card processing fees, a 3% surcharge will be applied to all credit card sales.
Q: What if we need to cancel?
A: We ask for at least a 48 hour cancellation notice. BUT your deposit is NON-REFUNDABLE, in case of Cancellation. Your deposit will be held for up to one year from the date of your event, in case you want to rebook at another time.
Q: Do you require a deposit?
A: Yes all orders require a deposit. They are NON-REFUNDABLE. If you cancel your rental you will be given a rain check that is good for 1 year.
Refunded Deposits are only valid if canceled in case of Weather Related Cancellations based from our decision.
Q: How big are the jumps?
A: Most of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Tents can be set up really on any surface, but they do need to be anchored. For pole tents, asphalt and grass are our best options. We can fill the asphalt holes for $2 each. If you need the tent to be placed on asphalt or concrete but cannot stake, we recommend a frame tent that can be held with our cement weights.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Do you carry Insurance?
A: Yes we do. ABO Tents has a $1 million dollar General Liability Policy. If you event requires additional insured added to our policy your fee will be $100.00 additional to your rental invoice.
Q: Can we rent Inflatable’s in the winter?
A: You can rent Inflatable’s in the winter if they are going indoors. Our season for outdoor Inflatable rentals is usually Late April to Late October. If using indoors please make sure the proper height requirements are available and we have a doorway big enough to get the units in. All our other items we carry can be used year round indoors or outdoors. (Including the dunk tank but might be a little chillier).
Q: What about the weather?
A: Good Question and welcome to Michigan. It might change 30 different times in one hour. Tents are installed and used rain or shine. But if you are renting an Inflatable and the weather ends up canceling your event, you are not charge and the deposit is returned. If units are already set up, full payment is due and no refunds or rain checks will be issued. Inflatable’s cannot be used if winds are over 15MPH.
Still have a question? Call or Write: firstname.lastname@example.org or call 989-754-8368